Enhanced Attendant Workstation (EAWS)
Facilities:
The ability of the attendant to effectively guide callers through an organization is an
important aspect in any business. The Teltronics 20-20, next-generation, Enhanced Attendant
Workstation (EAWS) supports a company’s complete calling requirements.
The EAWS easily configures with an IP network for maximum portability, while maintaining total
functionality. The IP, network-based connectivity and VoIP allow for moveable attendant locations
via a company’s existing LAN/WAN infrastructure.
Expanded Directory Features:
Features of the EAWS include an online directory that lists published
extensions in the 20-20 switch, along with other information about that
extension. The directory allows a user to:
- Add, edit, view or delete a record
- Inquire about the status of a directory extension
- Look up and dial an extension
- Customize the directory display
- Update the directory
- Print/preview directory reports
- Export directory files
- Clear all records from the directory
Enhanced Administration Features:
Tools within the EAWS allow a user to customize the station to suit their needs. The following tools can be used:
- Languages: includes Spanish, French and Russian. Additional languages can be supported upon request
- Alarms: opens the 20-20 alarms window to see a list of current alarms
- Inquire: allows a user to check the status of an extension without ringing it
- Identify busy: allows you to view information about a busy extension
- Speed dial: opens the speed dial list window for adding, editing or deleting speed dial entries
- Toggle focus: toggles the focus from the directory to the call queue
- Privacy: turns the privacy feature on an off for an extension
- Message lamp: turns the message lamp feature on or off for an extension
- Class of service: allows user to select level 1, 2 or 3 class of service for a particular extension
- Reminders: allow a user to add, cancel and view reminder calls for an extension or unanswered
reminder calls for all extensions
- Hotel: provides various hotel features such as checkout
Beyond the Directory and Tools menus, the EAWS has Attendant status, View, and Call Control
menus. Use the Attendant status menu to change the mode to active, absent, log out or mute. The
View menu allows a user to adjust the toolbars, directory display and notes, and attendant notes.
Finally, the Call Control menu lists all available call-control commands, dialing and DTMF.
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